(Last Revised: September 28, 2017)
Thank you for visiting the MarketHero.io web site (hereinafter “Website”). Market
Hero Software LLC liability company having offices in Dallas Texas, USA
(hereinafter “We”) understand the importance that Internet users place on privacy,
information. California residents, please also see the “Note To California
section for additional rights that apply to you.
By using this Website, you accept the privacy practices contained in this Privacy
Policy. These privacy practices may change from time to time, but any changes will
to make sure you understand how any personal information you provide will be
1. Information We Collect
A. Personally Identifiable Information
In order to serve our customers, we collect personally identifiable information, like
names, addresses, phone numbers, email addresses, and sometimes credit card
when such information is voluntarily submitted by our visitors. We will only use
personal information for the following purposes: (1) to deliver the products and/or
services to you that you have requested; (2) to validate your compliance with the
and conditions; (3) for content improvement and feedback purposes; (4) to reach you,
when necessary, regarding your use of the Website or product(s); and (5) for the few
situations described below to better serve you.
Partners: In some cases we may provide services or sell product lines jointly with
businesses. For these co-branded offerings in which a third party is involved in
transactions, we will sometimes share or jointly collect customer information
those transactions with that third party. On the co-branded registration pages we
state who is collecting or receiving the information and whose privacy statement
its use so that you will know at the time you create your account exactly how your
information will be used. If you are registered with Company through a partnership
you request to opt out of receiving promotional updates, in order to comply with the
provisions in the CAN-SPAM Act, we will also provide your email address to that
so that they may also discontinue sending you messages on behalf of Company.
Affiliated Entities: We may sometimes share or jointly collect information with our
parent entity and the wholly owned subsidiaries and affiliated divisions of our
company entity. Sharing this information helps us make your customer experience more
seamless and efficient by allowing us to improve our marketing efforts to better
customer needs, streamline our processes and consolidate our backend business
In the event we are ever sold or acquired by a third party, we would also transfer
information as part of the business being sold to that third party.
Testimonials: With your consent, we may post your testimonial along with your name.
you wish to update or delete your testimonial, you can contact us via one of the
Email Usage: By submitting your email address on this Website, you agree to receive
email from us. You can cancel your participation in any of these email lists at any
by clicking the opt-out link or other unsubscribe option that is included in the
respective email. We only send emails to people who have authorized us to contact
either directly, or through a third party. We do not send unsolicited commercial
because we hate spam as much as you do.
By submitting your email address, you also agree to allow us to use your email
for custom audience targeting on sites like Facebook, where we display custom
advertising to specific people who have opted-in to receive communications from
Telephone: In addition, you agree that by submitting your telephone contact
on this Website and/or registering to receive the product and/or service offered
such act constitutes a purchase, an inquiry, and/or an application for the purposes
the Amended Telemarketing Sales Rule (ATSR), 16 CFR ‘310 et seq. and any applicable
state and local “do not call” regulations. We retain the right to contact you via
telemarketing in accordance with the ATSR and the applicable state regulations.
Updating Your Personal Information: If you wish to change or review your personal
information, go to your My Profile page. There you can access or update the personal
information and account history we have on file. Please contact us
support@MarketHero.com using the contact info in the Contacting Us section if you
assistance in updating or reviewing your information. We will respond to your
review the information we have on file for you within 30 days.
B. Non-Personally Identifiable Information
We also may collect various types of non-personally identifiable information to help
make your experience more enjoyable, measure site activity to identify future
improvements that should be made, and compile aggregate data to help serve site
For example, we may use session and persistent “cookies,” session logs, web beacons,
GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as
Analytics), third party retargeting networks that may display our advertisements to
on other sites that you visit to remind you about us, and third party networks that
serve user-requested emails (e.g., for a refer-a-friend email) to collect
identifiable or other aggregated information about site visitors.
To maintain our quality of service and to assist in the analysis of product
we may gather data on connection information, including the timing and size of all
packets sent over the Internet during a session. The gathered information is used
to ensure the highest quality experience possible when using our products.
We continuously improve our websites and our products and we utilize different third
party web analytics tools to help us do so. We are interested in how visitors use
websites, our desktop tools, our mobile applications, what they like and dislike,
where they have problems. Our products, desktop tools and mobile applications use
analytical tools to understand feature usage patterns, to enhance and improve your
product experience and offer you specific usage tips and guidance. In connection
normal business operations, as well as to increase functionality and enhance your
experience, this usage information may be linked to personal information that we
about individual users. We maintain ownership of this data and we do not share this
of data about individual users with third parties.
We may also conduct surveys and ask users to volunteer demographic information to be
used on an aggregate basis for internal market research, presentation to advertisers
joint research projects with outside companies involved in product development. We
such information to better focus our product and personalize the scope of services
offered to each individual user.
Cookies are text files that are used by your computer’s web browser to store your
preferences, and enable us to enhance your user experience with our Website. Third
sites. You can learn more about how to opt-out of a third-party vendor's use of
by visiting the Network Advertising Initiative opt-out page.
Emails or newsletters that we send electronically may use techniques such as web
or pixel tags to gather email metrics and information to improve the reader’s
experience, such as the number of emails that are opened, whether they were
printed, the type of device from which they were opened, and the location (e.g.
state, and county) associated with the applicable IP address.
Our Site includes Social Media Features (often called an “Open ID”), such as the
Facebook and Twitter buttons. These Features may collect your IP address, which page
are visiting on our site, and may set a cookie to enable the Feature to function
properly. These services will also authenticate your identity and provide you the
to share certain personal information with us such as your name and email address to
pre-populate our sign up form. These Services may give you the option to post
information about your activities on our websites to your profile page to share with
others within your network. Your interactions with these Features are governed by
number of visits to this Website with an open ID, the number of items “liked” on
Website, or items on this Website that you choose to share with a third-party social
media site.Other parties such as advertising partners and analytics companies may
be collecting information about your online activity across various websites over
The information collected by those third parties may include identifiers that allow
those third parties to tailor the ads that they serve to your computer or other
Because there is not yet a common understanding of how to interpret web
“Do Not Track” signals other than cookies, we do not currently respond to “Do Not
signals that are undefined.
Please note that you do have the option to configure most web browsers to NOT accept
cookies. However, be aware that disabling cookies may keep you from having access to
some functions or services on our Website or the web-hosted software that runs on
2. Third Party Actions
We do not control and are not liable for the actions of any third parties who we may
promote and/or link to from this Website. We pride ourselves in recommending quality
companies, but have no control over the actions of those third parties, the content
provide, or their privacy practices. While we are not liable for any of the actions
those third parties, you should feel free to give us feedback from time to time on
experiences with any third parties to whom we work with so that we may enhance our
future service to all customers.
3. Children’s Privacy
We do not knowingly intend to collect personally identifiable information from
under 18 years of age. If your minor child has provided us with personally
information, you may contact us at the phone number or mailing address listed in the
section entitled “Contacting Us” if you want this information deleted from our
We will then make reasonable efforts to remove your child’s information from the
database that stores the information.
4. IP Addresses
We may use your IP address to help prevent fraud, to help diagnose problems with our
server, to gather broad demographic information, and to offer you products and
5. Commitment to Data Security
All information collected from you is stored in a technically and physically secure
environment. Furthermore, employees, contractors, and vendors who have access to
personally identifiable information in connection with providing services for us are
required to keep the information confidential.
We use SSL encryption to protect sensitive information online, and we do everything
can to protect user information offline. Unfortunately, no transmission over the
Internet can be guaranteed to be 100% secure. As a result, while we take reasonable
measures to protect your information, we cannot ensure or warrant the security of
information that you transmit to us, and you do so at your own risk.
6. Contacting Us
If you need to contact us, you can email us at support@MarketHero.com, or call us at
We strive to provide excellent products, along with equally excellent customer
to contact us using one of the methods listed above.
be construed in a manner consistent with applicable law to reflect, as nearly as
possible, the original intentions of the parties, and the remaining portions shall
remain in full force and effect.
8. Note To California Residents
If you live in the State of California, under the California Civil Code, you have the
right to request that companies who conduct business in California provide you with
list of all third parties to which the company has disclosed Personal Information
the preceding year for direct marketing purposes.
an opt-out (often referred to as “unsubscribe”) or opt-in choice for use of your
Personal Information by third parties (such as advertisers or affiliated companies)
marketing purposes, that the company may instead provide you with information on how
exercise your disclosure choice options.
This Website qualifies for the alternative option; it has a comprehensive Privacy
and provides you with details on how you may either opt-out or opt-in to the use of
Personal Information by third parties for direct marketing purposes. Therefore, we
not required to maintain or disclose a list of the third parties that received your
Personal Information for marketing purposes during the preceding year.
If you are a California resident and want to request information about how to
your third party disclosure choices, you must send a request to the following
with a preference on how our response to your request should be sent (email or
mail). Please send an email to the Privacy Administrator at
All requests sent via email must be labeled "Your California Privacy Rights" on the
email subject line clearly stated on the actual request. For all requests, please
include your name, street address, city, state, and zip code. Please include your
code for our own recordkeeping.
We do not accept requests via the telephone, mail, or by facsimile. We are not
responsible for notices that are not labeled or sent properly, or do not have