WHAT YOUR DAY COULD CONSIST OF:
Contacting and welcoming new clients and guiding them on how to best use Market Hero
Helping new customers with marketing strategies to ensure they find value in the software
Conducting live training multiple times a week and doing on boarding classes .
Educating yourself on email marketing and lead generation tactics so that you can go above and beyond when helping our clients
Identifying problems that customers are having and finding ways to improve client retention and upgrading.
WHAT IS NEEDED:
Past experience in customer success,training and customer support
Knowledge and a genuine interest of email marketing, marketing automation, & marketing in general
Being able to comfortably manage multiple phone calls, emails, and customer issues every day
An understanding of improving churn and customer retention as well as a genuine care for customers success
Excellent communication skills & the ability to relate to others